Privacy Policy
Introduction
The Manor Clinic Pty Ltd ACN 651 520 026 trading as The Manor Clinic (we, us, our) understands the importance of privacy and respects your right to privacy and confidentially. We are committed to protecting it through our compliance.
The following sets forth the Privacy Policy for The Manor Clinic.
We are bound by the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs).
This Policy describes the types of information we may collect from you or that you may provide (“Personal Information”) on our website (“website” or “service”) and any of its related products and services (collectively, “services”), and our practices for collecting, using, maintaining, protecting, and disclosing that Personal Information. It also describes the choices available to you regarding our use of your Personal Information and how you can access and update it.
If you do not agree with the terms of this agreement, you must not accept this agreement and may not access and use the website and services. By accessing and using the website and services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Policy. This Policy does not apply to the companies that we do not own or control, or to individuals that we do not employ or manage.
The Manor Clinic may use your personal information where required by or permitted by law. The Manor Clinic collects and holds information that you provide to us when you register for services. We are required to obtain personal and health information from you to deliver services.
When you register as a patient, this provides consent for our team of medical professionals and clinic staff to access and use your personal information to deliver the best possible services.
Types of Personal Information Collected
The types of personal and medical information we collect include, but are not limited to,
· Personal Details (full name, address, contact number, date of birth, email, occupation)
· Medical Information (medical history, Medicare details, current medications and supplements, allergies, adverse events, medical conditions, risks factors, past procedures and/or surgeries)
· Medical Notes
· Payment Details (debit/credit card, buy now pay later providers details)
· Pre & Post Treatment Photos
· Your communication with The Manor Clinic, in any form.
· Consents
How We Collect Personal Information
The Manor Clinic uses Timely Ltd (Appointment Booking Software). You will be required to verify your contact number via automated SMS containing an access code to schedule an appointment. The Manor Clinic requires you to provide personal information including your full name, email address, requested services, selected appointment time and agree to both our Privacy Policy and Cancellation Policy to successfully schedule an appointment.
An initial deposit is required to secure an appointment via a secured payment page. You will be required to provide payment details. Payment data is encrypted and Timely Ltd follows strict Payment Card Industry guidelines to keep your card information safe and secure. If you would like to access Timely Ltd’s Privacy Policy please visit www.gettimely.com/support/privacy.
Prior to your scheduled appointment, you will be provided with a Patient Details Medical History & Consultation Intake Form. This is required to be completed prior to in-clinic services. This may be completed electronically before you arrive or electronically/physically in the clinic.
The Manor Clinic may collect information during the course of services and during any communication pre and post services.
Usage & Storage Of Personal Information
The main reason we use collected personal information is to deliver services to you. We may also use your personal information for related business activities, including, but is not limited to, audits, accreditation, internal staff training or advertising, where appropriate.
The Manor Clinic may need to disclose your personal information when required and authorised by law, to third parties who work with us to provide medical services, to other health care providers, when it is necessary to protect your health and safety or the health and safety of the public.
Access To Your Personal Information
If you would like to access your personal information, please contact our Privacy Officer via email at info@themanorclinic.com.au or speak with us during your next visit. You have the right to access and seek correction of your personal information held by us.
If you request a copy of your medical file we require this request in writing. We will acknowledge your request within 7 days. The cost associated with providing this information may be passed on to the requesting patient. This cost covers the time spent and copying expenses. Information can be expected to be provided within 14 days from the acknowledgement of the request.
Storage & Protection
The Manor Clinic will take all reasonable measures to keep your personal information secured. We use cloud-based software that has implemented multiple layers of protection. Infrastructure includes servers that are protected by state-of-the-art physical security, network and edge protection by world-class providers and automated security monitoring and alerting. Compliance meets Australian Security Standard. However, no data transmission over the Internet or wireless network can be guaranteed.
Therefore, while we strive to protect your Personal Information, you acknowledge that (i) there are security and privacy limitations of the Internet which are beyond our control; (ii) the security, integrity, and privacy of any and all information and data exchanged between you and the Website and Services cannot be guaranteed; and (iii) any such information and data may be viewed or tampered with in transit by a third party, despite best efforts.
Physical copies of personal information will be destroyed if no longer required by law to maintain. All staff and contractors follow strict internal policies as part of their contract.
Email Marketing
The Manor Clinic has an electronic newsletter and marketing emails for our announcements and exclusive offers. You may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails or by contacting us. We will maintain the information sent via e-mail in accordance with applicable laws and regulations.
Review Of Policy
The Manor Clinic may be required to make changes to this Privacy Policy in accordance with any legislative change or to reflect current processes. Any changes will not take effect prior to updates being published on The Manor Clinic website www.themanorclinic.com.au. We will contact our patients via email regarding changes and encourage you to check our website periodically to ensure you are aware of The Manor Clinic’s current Privacy Policy.
Cookies
Our website and services use “cookies”. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you. If you choose to decline cookies, you may not be able to fully experience the features of the Website and Services.
We may use cookies to collect, store, and track information for security and personalisation, to operate the Website and Services, and for statistical purposes. Please note that you have the ability to accept or decline cookies. Most web browsers automatically accept cookies by default, but you can modify your browser settings to decline cookies if you prefer.
Acceptance Of This Policy
You acknowledge that you have read this Policy and agree to all its terms and conditions. By accessing and using the Website and Services and submitting your information you agree to be bound by this Policy. If you do not agree to abide by the terms of this Policy, you are not authorised to access or use the Website and Services.
Questions, Feedback & Complaints
If you have any questions, feedback or would like to make a complaint regarding our Privacy Policy please contact our Privacy Officer via email at info@themanorclinic.com.au or speak with us during your next visit. We require complaints to be received in writing and will do our best to resolve the issue immediately. If you are not satisfied with the result of your complaint to us, you can refer your complaint to:
Office of the Australian Information Commissioner
Phone: 1300 363 992
Post: GPO Box 5218, Sydney NSW 2001
Online Form: www.oaic.gov.au