TERMS & CONDITIONS

S E C T I O N O N E

Reschedule, Cancellation Policy & Booking Deposit

Notice Period: A minimum of 48 hours’ notice is required to reschedule or cancel any appointment.

Deposits:

Deposit Use:

Your deposit will be credited towards your treatment if you proceed during the scheduled appointment.
If you choose not to proceed and only attend a consultation, the deposit will be held as the consultation fee.

Refunds & Credits:

Deposits can be refunded or credited to your account if you cancel more than 48 hours before your appointment.
Deposits are non-refundable if you cancel or reschedule within 48 hours, do not attend your appointment, or arrive more than 20 minutes late.

Reminders:

A confirmation email is sent at the time of booking, including a link to manage your appointment.
You will receive a reminder email 3 days prior and a text reminder 24 hours prior to your appointment.

S E C T I O N T W O

Consultations:

Every appointment at The Manor Clinic includes a consultation before treatment.
If you would like a consultation-only appointment, please book a Consultation session ($100).
Consultations are available in-clinic or via telehealth.

Review Appointments: (for existing patients only)

Review appointments can be scheduled online or by contacting The Manor Clinic directly.
Anti-Wrinkle Reviews: Book at the 2-week mark, within 2–3 weeks post-treatment.
Dermal Filler Reviews: Book at the 4-week mark, within 4–6 weeks post-treatment.
If you require a review outside of these therapeutic windows, please contact The Manor Clinic.

S E C T I O N T H R E E

Service Suitability:

Treatment outcomes vary between individuals.
The Manor Clinic reserves the right to assess a patient’s suitability for services.
In some cases, patients may be deemed unsuitable for certain treatments.
While every effort will be made to achieve your desired results, outcomes cannot be guaranteed.

Refunds & Guarantees:

Age Requirement:

S E C T I O N F O U R

When Payment is Due:

Full payment is required immediately after your treatment.
The Manor Clinic reserves the right to request payment prior to treatment, particularly if a Buy Now, Pay Later option is selected.

Payment Methods:

Accepted methods: Debit/Credit Card, Cash, Bank Transfer (Osko), Zip, and Afterpay.
Alternative payment options may incur a 10% surcharge.

Buy Now, Pay Later:

The Manor Clinic is not responsible for the availability of third-party Buy Now, Pay Later services.
Patients are required to have an alternative payment method available before scheduling an appointment.

S E C T I O N F I V E

Please arrive 5 minutes prior to your scheduled appointment.
The Manor Clinic endeavours to run on time; however, due to the nature of our services, occasional delays may occur.
We kindly ask for your patience and understanding when booking and attending appointments.

S E C T I O N S I X

Gift Certificates cannot be used to book appointments online.
They may be redeemed for in-clinic services or products, but cannot be exchanged for cash or refunded.
Certificates are valid for 3 years from the date of purchase.
Certificates are transferable—please notify us prior to scheduling if you wish to gift or transfer one.
Any remaining balance will stay valid until the expiry date.

S E C T I O N S E V E N

By scheduling an appointment, you consent to clinical photography being taken during your appointment for the purposes of medical review and in-clinic education.
For any photography intended for social media or advertising, your treating nurse will always seek separate, explicit approval.
No images will be shared externally without your consent.

S E C T I O N E I G H T

The Manor Clinic’s Brisbane location, Florence House, is a Brisbane City Council–listed heritage site and therefore does not have wheelchair access.
For patients requiring wheelchair accessibility, we provide this at our Gold Coast clinic.